Privacy Policy for County Fire Marshals

Last Updated: 14/12/2025

At County Fire Marshals, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal information of our clients, website visitors, and trainees.

This policy applies to our fire safety services, including fire marshal provision, risk assessments, training, and equipment maintenance.

1. Who We Are

For the purpose of the UK General Data Protection Regulation (UK GDPR), the Data Controller is:

• Business Name: County Fire Marshals Ltd

• Email Address: info@countyfiremarshals.co.uk

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: First name, last name, job title, and company name.

• Contact Data: Billing address, site address (where services are performed), email address, and telephone numbers.

• Financial Data: Bank account and payment card details (processed securely).

• Transaction Data: Details about payments to and from you and details of services (e.g., training courses, risk assessments) you have purchased from us.

• Site & Safety Data: Information regarding specific site access codes, keyholder details, or specific safety risks required for our marshals to operate safely.

• Technical Data: (If applicable) IP address, browser type, and operating system if you use our website.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

• Service Delivery: During the provision of fire marshal services or conducting risk assessments on your premises.

• Third Parties: We may receive data from property management companies or event organizers acting on your behalf.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: To provide the fire safety services you have requested (e.g., deploying marshals to your event or building).

• Legal Obligation: To comply with a legal or regulatory obligation (e.g., keeping records for tax purposes or fire safety compliance logs).

• Legitimate Interests: To manage our business relationships and recover debts due to us.

We do not sell your personal data to third parties.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in Section 4:

• Sub-contractors: Professional fire safety associates who may assist in delivering services (bound by confidentiality).

• Professional Advisers: Including lawyers, bankers, auditors, and insurers.

• HM Revenue & Customs (HMRC): Regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.

• Service Providers: IT and system administration services.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data (a "data subject access request").

• Request correction of the personal data that we hold about you.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data.

• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at info@countyfiremarshals.co.uk

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via email at info@countyfiremarshals.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.